Terms and Conditions

We hope that you are very happy visiting Fired Frog Pottery Cafe in Woking. We endeavour to make our pottery painting sessions, workshops and parties as friendly and flexible as possible so that you thoroughly enjoy your time with us!

However, to make sure that things are clear and straightforward, please find below our terms and conditions.

If you have any queries and would rather speak to us then feel free to email info@firedfrogpotterycafe.co.uk

 

We will be only happy to help! Now the serious stuff…

Parties and Group Bookings

 

Kids Parties

A deposit of £3 per person is required at time of booking. An invoice will be sent for full payment 7 days before the event. Refunds are only given with 24 hours’ notice.

 

Hen Parties, Corporate Sessions, Team Building Events

A deposit of £3 per person is required at time of booking. An invoice will be sent for full payment 7 days before the event. We suggest the organiser collects from the other attendees. Refunds are only given with 24 hours’ notice. 

Groups of 4+ People

A deposit of £3 per person is required at time of booking, which can be taken over the phone. Refunds will only be given with 24 hours’ notice.

 

Pottery Painting

 

Studio Fee

- A Studio Fee will be charged to each painter. This is irrespective of the number of items painted or the type of item. The Studio Fee is £3 per adult or child.

- Each Studio Fee covers studio time of 2 hours. It also includes the paints, glazes, use of tools and firing your piece in the kiln. If you want to carry on painting for another 2 hours to finish your piece (and there is space available) you can simply stay for another 2 hours by paying a discounted £2 studio fee. Alternatively hold onto your piece and bring it back another day to finish, again for a discounted £2 fee.

- If new pieces are started during a return visit a new Studio Fee will be chargeable.

- The Studio Fee includes use of all "standard" paints. Specialist paints and resources such as special glazes are charged as used according to a separate price list.

 

General Terms

- It is not permitted to paint items brought in from outside Fired Frog Pottery Cafe. We do not fire items painted elsewhere.

- Works-in-progress will be held for two months from the date of first painting. If you are unable to return within this period please e-mail or call us.

- Fired Frog Pottery Cafe is a Paint Your Own Pottery studio. Staff are available to advise as appropriate. Staff may not be able to correct mistakes made with paint.

- All new painters are given an induction on how to use the paints and how the studio works. Fired Frog Ltd cannot accept responsibility for pieces where guidelines have not been followed.
- There may be minor colour variations on pieces according to how they have been painted. Minor imperfections are a result of the hand-painted nature of the pottery and the natural state of the clay.

 

Deposits

A deposit of £3 per person is required at time of booking, which can be taken over the phone or via the online booking system. Refunds will only be given with 24 hours’ notice. This includes the Thursday night adult pottery painting sessions.

Collections

- When a piece is completed Fired Frog Pottery Cafe staff will give an estimated date when we expect the piece to be glazed and fired ready for collection. This is normally 3-4 working days after the piece has been completed. It will normally be available after 11am on this date. If there is any delay our staff will endeavour to call in advance.

- The estimated date is not a guarantee of the completion date. The nature of the product and the firing process means that a degree of flexibility may sometimes be required. For this reason we recommend that items required for a specific day are painted at least two weeks in advance.

- Glazed and fired pottery will be held for six months from the date of completion. Please e-mail or call us if you are unable to collect within this period. After this period Fired Frog Ltd will dispose of these items.

- Fired Frog Ltd cannot take responsibility for how items are handled or used once they have been collected. Pottery is fragile and will chip or break if misused. Washing items in a dishwasher will shorten the life of the item. We recommend hand washing all items painted within the studio.

 

Gift Vouchers

 

These are valid for 12 months, so please be sure to use them up!

Breakages in the Studio

Breakages by Customers

Pottery is fragile and broken pottery is extremely sharp. Any breakages will be charged at the full shelf price plus Studio Fee.

Damage in the Firing Process

Please be aware that sometimes pottery items can break, crack or at worse explode in the kiln. We try to control for these events but it is not always possible. It is the charm but also the frustration of working with ceramics. If you have lost your piece in the kiln in this way we will offer you a free session to paint a replacement piece. In other words you can come back again to paint another one! If there is no suitable date or time to do this then we will instead offer a full refund. 

Workshops and Pottery Painting Classes

 

Payment

Full payment is taken at the time of booking to secure your space on workshops and courses delivered by Fired Frog Ltd.

Course and Workshop Cancellations by you

Our cancellation policy for courses and workshops is as follows:

  • Cancellation more than 14 days in advance – full refund.

  • Cancellation 4-13 days in advance – 50% refund.

  • Cancellation within 3 days – no refund.

- Cancellation requests must be made in writing (email also counts).

- Please note that refunds can take up to 2 weeks to process.

 

Class/Workshop postponement by us

If a class is postponed for reasons for which we are responsible, including staff illness, we will make every reasonable effort to reschedule the class or to add the missed hours on to the remaining course classes. We apologise for this inconvenience and urge you to contact us if you have any concerns.

Non-attendance 

Non-attendance at classes ad workshops due to illness or for personal or professional reasons does not give rise to the right to refunds, extra tuition or a transfer. However, in such an event we will consider all the circumstances and take such action that we consider to be fair and reasonable.

Other Work

We will not normally allow pieces other that the highlighted piece to be created in workshops as the project will have been designed for a specific piece. If we do allow the project to be completed on an alternative piece we cannot guarantee the results and the attendee must accept full responsibility should the piece not turn out as expected.

After School Clubs and Pre-School Painters Sessions

 

Where courses such as these for children are offered, full payment is required to confirm your space. Once the course has started no refunds will be offered. Spaces may also be available on a drop-in basis but we cannot guarantee a space in this instance. Should you need to cancel your space our policy is as follows:

  • Cancellation more than 14 days in advance – full refund.

  • Cancellation 4-13 days in advance – 50% refund.

  • Cancellation within 3 days – no refund (unless you can find a suitable replacement for the space)

If a class is postponed for reasons for which we are responsible, including staff illness, we will make every reasonable effort to reschedule the class or to add the missed hours on to the remaining course classes. We apologise for this inconvenience and urge you to contact us if you have any concerns. Non-attendance at individual classes paid for in advance due to illness or for personal or professional reasons does not give rise to the right to refunds, extra tuition or a transfer. However, in such an event we will consider all the circumstances and take such action that we consider to be fair and reasonable.

Copyright

 

All training materials, tuition and education provided by Fired Frog Ltd remains at all times the sole copyright of Fired Frog Ltd. Legal action will be taken against any person(s) who infringe the copyright of Fired Frog Ltd by distributing the information contained within our training materials and courses, or part thereof, either through reselling or distributing the information through any method, electronic or otherwise, including public performance of any kind.

Conduct

 

Customers are expected to conduct themselves in a professional manner and to recognise that other people in the studio also require support and assistance. If a customer becomes persistently disruptive we reserve the right to offer a verbal warning and, if this does not resolve the situation, we may, at our discretion, require the customer to leave the studio and we may exclude the customer from our premises.

 

Recording

 

Due to copyright, data protection (GDPR) and to respect other participants, the use of audio and/or visual recording is not permitted during any course or workshop without express consent of the course tutor and all course participants.

Where you wish to take photographs or video during a regular pottery painting session please respect the rights of other pottery cafe attendees by NOT including them in your photos.

Studio Bookings / Room Hire

 

Studio bookings and room hire for private events, classes, parties or other reasons are subject to a separate hire contract and terms and conditions which will be sent to your prior to confirming your booking. 

Privacy Policy

 

Please see our separate privacy policy

Cookie Policy

 

Please see our separate cookie policy

GDPR

 

Please see our information on GDPR

 

Notes:

1. Fired Frog Ltd reserves the right to amend our Terms & Conditions from time subject to business needs.

2. Terms and Conditions Last Updated 14.01.19 SY

 

Find us and Contact Details

Email

Tel: 01483 760755

Address

3 Hermitage Road

St Johns, Woking

Surrey

GU21 8TE

Opening Hours

Mon: Closed

Tues - Sat: 10am-5pm

Thurs eve (adults only): 6-9pm

Sunday: 12pm-4pm

Find Us

Social

  • Facebook Social Icon
  • Instagram Social Icon

Fired Frog Pottery Cafe is located in St Johns just a 5 min drive from Woking town centre. There is free parking in St Johns Lye which is a 2 min walk away and regular buses from Woking town centre.

Have an Enquiry? Please contact us using the form below...

Fired Frog Ltd Reg No. 11622132 t/a Fired Frog Pottery Cafe ©2019 Terms and Conditions | Privacy Policy | Cookies Policy